Return Policy
Last updated: April 2026
Our Commitment
At Nuko Skincare, we stand behind every product we make. If you're not completely satisfied with your purchase, we want to make it right.
Returns
We accept returns within 14 days of delivery for unopened, unused products in their original condition. To initiate a return, please contact us at [email protected] with your order details.
Exchanges
If you received a damaged or incorrect item, we'll send a replacement at no charge. Please email us within 2 days of receiving your order with a photo of the issue.
Non-Returnable Items
- Opened or used products
- Items purchased on sale or as part of a bundle discount
- Gift cards
Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days back to your original payment method.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged product).
Contact Us
Questions? Reach us at [email protected] — we typically respond within 1 business day.